Install SHINE in ChatGPT

Connect SHINE AI to ChatGPT as a custom connector so you can ask ChatGPT questions grounded in your organization’s meetings, calls, and files. Takes about two minutes.

Before you start

You need:

• A SHINE AI account on a plan that includes MCP access
• A ChatGPT Business, Enterprise, or Edu workspace — custom connectors aren’t available on Free, Plus, or Pro personal plans
• Workspace admin permission, or an admin who can enable the connector for you

Add the connector

1. In ChatGPT, open Settings → Connectors (workspace admin view).
2. Click Create → Custom connector.
3. Fill in:
   • Name: SHINE
   • Description: Grounded answers over your SHINE AI meetings, calls, and files
   • MCP Server URL: https://mcp.shineai.io/v1/mcp
   • Authentication: OAuth
   • Icon: upload logo.svg (right-click → Save as)
4. Click Create. ChatGPT discovers the OAuth metadata and registers a client automatically.
5. Click Connect. A sign-in window opens; sign in with your SHINE credentials.
6. Approve the scopes. The connector moves to Connected.

Enable it in a chat

Custom connectors are off by default in new chats:

1. Start a new chat.
2. Click the + (tools) button next to the composer.
3. Toggle SHINE on.
4. Ask your question.

ChatGPT will call the search and fetch tools against your corpus and answer with the retrieved context inline.

Try it

“Search our SHINE corpus for anything Brian from Outsell said about pricing.”

“Fetch the last three meeting transcripts tagged Trimark and summarize them.”

“Find our SOC 2 documentation.”

What ChatGPT can do with SHINE

ChatGPT uses the two MCP-standard tools:

• search — semantic search over your corpus; returns a ranked list of result IDs with snippets
• fetch — retrieve the full content of a specific ID

The richer shine_ask and shine_search tools are also exposed, and ChatGPT will use them when the query shape fits. See tools for the full reference.

Troubleshooting

“Create custom connector” is grayed out. Your workspace is on a plan that doesn’t support custom connectors (Free/Plus/Pro personal), or your account isn’t a workspace admin. Ask your admin, or upgrade to Business/Enterprise/Edu.

OAuth window closes immediately after sign-in. Allow popups and third-party cookies for chatgpt.com and mcp.shineai.io. Open the connector row again and click Reconnect.

“Action discovery failed.” The server was briefly unreachable while ChatGPT was listing tools. Click Reconnect on the connector row. If it persists, check status.shineai.io.

Tools don’t appear in the + menu. The connector must be enabled per-chat, per-workspace. Start a new chat, click +, and toggle it on.

Revoke access

1. In ChatGPT — Settings → Connectors → SHINE → Disconnect.
2. In SHINE — shineai.io/mcp-api-keys → revoke the OAuth client identified as “ChatGPT”.

Do both for a clean break; one side alone leaves a dead reference on the other.